Product Liability

As a company supplying products to customers, we go to huge lengths in order to ensure that the items we source are of the highest quality. We need to make sure that what will sell will be safe in use and your pleasure is not impaired. But, should the worst happen, we have arranged comprehensive cover with a product liability policy.

In order to limit the potential for accidents we carry out risk assessments and fully test all products prior to them being listed on the website. We consider the materials used, the design, potential situations in use and subscribe to RAPEX (the European notification system for products posing a risk).

But we live in the real world and fully understand that the best-laid plans can go awry. We believe that it is both prudent and responsible to ensure that we carry suitable product liability insurance to give you the reassurance that, as a responsible vendor, we are able to deal with unforeseeable incidents.

Although the heaviest burden falls on the manufacturers of products, we have made sure that we carry sufficient cover should you be seriously injured or suffer damage to personal property while using a product that we sold. In addition to this, government regulations stipulate that products sourced from the European Union or America oblige the vendor to accept the responsibility for product liability.

Such protection for the end consumer does not come cheap – but we don’t put a price on your peace of mind. In fact, as the vape market is still relatively new, many brokers refuse to cover businesses at all. We are delighted to have sourced a policy especially tailored for the vape market, from a broker who fully understands the business and potential risks.

We have always taken a proactive stance regarding product safety and promoting customer awareness. We promise to warn you about any potential risks should they come to light, to provide you with relevant information to assist you in understanding any potential risks, to continually monitor the safety of the products we source to sell and take immediate action if a problem is discovered – all in full accordance with The General Product Safety Regulations 2005.

If you are concerned about one of our products or believe it is responsible for an incident we would ask you to let us know as soon as possible, providing as much information as possible. Photographs will help us to expedite the process although being able to see the problem first hand is the best scenario and we would urge you to contact us about arranging a return.

We are always happy to answer your questions on this or any other matter. You can email us by using the form or details on this page.